Types
5 biggest gaps in customer service for small businesses
The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…
Latest stories
Article Other vendors to consider for modern analytics and BI
While doing research for the 2018 Magic Quadrant for analytics and BI platforms, Gartner identified 33…
Article Four best practices for implementing extreme customer self service
Today’s empowered customers have a strong do-it-yourself mindset and changing expectations in terms of preferred engagement…
Article Enterprise Benchmark: Comparing your customer service against other enterprises
As a customer support leader, you’ve probably wondered: “How does our department stack up against our…
Article Rethinking phone support with Zendesk Talk
Are you making the most of your phone channel? There could be some easy ways for…
Article How Harry’s built a world-class customer support team with Stella Connect and Zendesk
Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s…
Article Help more customers in less time – Americas
We could all use a few more minutes in the day, and creating automated workflows in…
Article What’s New at Zendesk: September 2018 – Americas
This quarter’s What’s New webinar is all about the agent. Join the Zendesk Product Marketing team…
Article Customer service trends: faster, cheaper, and more human
Customers want service that is both fast and human. Those two ideas might seem at odds…