Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Latest stories Page 4
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Top things hiring managers look for in a customer service resume
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
A knowledge management system helps people find, contribute to, or benefit from a company's institutional knowledge.
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
Forget what you think you know about customer support, for now. In just a few short…
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
8 top change management models and change management definitions
With these resources, you'll have new call center resume skills to create a polished, well-formatted resume that stands out from the competition
Learn what makes an inbound call center and outbound call center different, and how they can benefit your business
Learn how to communicate effectively and empathetically during times of organizational change
Follow these etiquette tips to make your brand stand out and your customers feel truly cared for.
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.
Your guide to change management metrics and KPIs.
Learn why change management matters to employee morale and successful business changes