Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Gain an understanding of contact center services and how a contact center boosts customer satisfaction.
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
What are customer needs, and how can your business solve for and anticipate them?
Learn the best way to set up and manage a remote customer service team.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Call listening can help improve your customer service team's performance. Here's what you need to know.
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Here are the tools you need to meet your customers’ expectations, at scale.
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
To build the team of your dreams, ask these customer success interview questions.
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.
An excellent customer experience can change the way you think about a company, and it can create real loyalty.
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
If you want customers to be loyal to you, you have to start putting them first.
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
As with any communication channel, there’s a right way and a less effective way to offer…
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships