Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Latest stories Page 3

How Project N95 streamlined its volunteer-staffed support using Zendesk Article

How Project N95 streamlined its volunteer-staffed support using Zendesk

To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

How to provide better online customer support Article

How to provide better online customer support

Customers become loyal to a brand when their needs are consistently met, they’re guided in the…

Switching from live chat to messaging Article

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

How to run an actionable customer segmentation analysis Article

How to run an actionable customer segmentation analysis

If you’re working in customer service, then you know your customers better than anyone else at…

A guide to putting the “care” back in customer care Article

A guide to putting the “care” back in customer care

Caring for customers means treating your audience the way they want to be treated.

Customer service gets conversational White Paper

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

4 ways to stay ahead of the retail paradigm shifts White Paper

4 ways to stay ahead of the retail paradigm shifts

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

How Zendesk is helping the vaccine distribution effort Article

How Zendesk is helping the vaccine distribution effort

Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort

How to set SMART goals for customer service Article

How to set SMART goals for customer service

The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how…

How do customers really feel about conversational AI? Article

How do customers really feel about conversational AI?

Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…

February integrations are here Article

February integrations are here

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…

The ROI of CX transformation White Paper

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.

Live chat vs. phone support: Which should you choose? Article

Live chat vs. phone support: Which should you choose?

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.

CX is at a digital tipping point—here’s what IT leaders can prepare for Article

CX is at a digital tipping point—here’s what IT leaders can prepare for

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.

Here’s why customer service benchmarking is so important Article

Here’s why customer service benchmarking is so important

Regularly benchmarking your performance against peers is essential to maintaining a competitive edge

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry Article

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry

Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.

How to embrace new behaviors in 2021 Article

How to embrace new behaviors in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

What ‘the customer is always right’ means in 2021 Article

What ‘the customer is always right’ means in 2021

While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.