Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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The best knowledge management system examples Article

The best knowledge management system examples

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

The Groomsman Suit offers suits customers love–at scale Guide

The Groomsman Suit offers suits customers love–at scale

The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite

Zendesk is FedRAMP authorized Article

Zendesk is FedRAMP authorized

Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data

How to start a call center (without breaking the bank) Article

How to start a call center (without breaking the bank)

What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.

Text support: get it right the first time Article

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

What’s a BPO call center and what does it do? Article

What’s a BPO call center and what does it do?

If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in

1-Stop Connections keeps ports functioning by embracing the customer experience Guide

1-Stop Connections keeps ports functioning by embracing the customer experience

For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite

How to calculate customer retention rate + other retention metrics Article

How to calculate customer retention rate + other retention metrics

While companies should closely monitor their customer retention rate and churn rate, there are other customer retention metrics worth paying attention to.

6 call center training tips for building an exceptional team of agents Article

6 call center training tips for building an exceptional team of agents

Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience

Olala Homes scales its rental property business with Zendesk Support Suite Guide

Olala Homes scales its rental property business with Zendesk Support Suite

OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite

Insights to Explore: A change management guide Guide

Insights to Explore: A change management guide

The role your data plays has probably evolved since your business has grown, which means it’s…

How Sendcloud scaled smartly as it faced exponential growth Guide

How Sendcloud scaled smartly as it faced exponential growth

Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options

The keys to excellent internal help desk management Article

The keys to excellent internal help desk management

These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.

Feed. provides proactive, customer-pleasing support with Zendesk Guide

Feed. provides proactive, customer-pleasing support with Zendesk

Feed. faced a problem common to SMBs: customer support tools that couldn't scale with growth. Learn how Zendesk helped Feed boost customer satisfaction

How to navigate the lasting impacts of COVID-19 on customer support Article

How to navigate the lasting impacts of COVID-19 on customer support

Forget what you think you know about customer support, for now. In just a few short…

Gartner: Improve employee experience to drive improvements in customer experience White Paper

Gartner: Improve employee experience to drive improvements in customer experience

Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par

6 essential skills for successful change management Article

6 essential skills for successful change management

Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully

Why a good employee experience is the backbone of good customer experience Guide

Why a good employee experience is the backbone of good customer experience

Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.

Organizational change management: 8 proven models to help navigate change Article

Organizational change management: 8 proven models to help navigate change

8 top change management models and change management definitions

10 basic strategies for creating & designing a knowledge base Article

10 basic strategies for creating & designing a knowledge base

Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple