Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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11 call center skills for successful call center agents Article

11 call center skills for successful call center agents

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

How to grow your customer base Article

How to grow your customer base

Learn the best ways to win new customers and keep the old.

Welcome to your one-stop integration shop Article

Welcome to your one-stop integration shop

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

Proven ways to deal with high call volume Article

Proven ways to deal with high call volume

High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.

CX and COVID-19: What agile companies are doing differently Article

CX and COVID-19: What agile companies are doing differently

See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.

5 messaging best practices for a better customer and agent experience Article

5 messaging best practices for a better customer and agent experience

Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.

30 customer success interview questions you should ask every candidate Article

30 customer success interview questions you should ask every candidate

To build the team of your dreams, ask these customer success interview questions.

How to successfully onboard a remote customer support team Article

How to successfully onboard a remote customer support team

Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.

5 key things to consider when evaluating a messaging partner Article

5 key things to consider when evaluating a messaging partner

Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.

How to show customer appreciation (+ customer gift guide) Article

How to show customer appreciation (+ customer gift guide)

Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.

How a ticketing tool helps SMBs scale with growth Article

How a ticketing tool helps SMBs scale with growth

For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…

18 customer service videos to improve your customer service skills Article

18 customer service videos to improve your customer service skills

Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.

Gartner’s 9 predictions for the post-COVID future of work White Paper

Gartner’s 9 predictions for the post-COVID future of work

Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…

7 tips to get your support teams through the pandemic (and beyond!) Article

7 tips to get your support teams through the pandemic (and beyond!)

Time to put away that crystal ball. If anything, 2020 taught us to embrace a certain…

7 tips for excellent customer service Article

7 tips for excellent customer service

An excellent customer experience can change the way you think about a company, and it can create real loyalty.

Empathy in a chaotic world — and a new way to say thanks Article

Empathy in a chaotic world — and a new way to say thanks

As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.

Leading a startup during a pandemic: 5 lessons from 5 founders Article

Leading a startup during a pandemic: 5 lessons from 5 founders

Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.

How to measure customer satisfaction: advice from industry leaders Article

How to measure customer satisfaction: advice from industry leaders

Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.

Customer orientation guide: definition, examples & 5 steps to become customer-oriented Article

Customer orientation guide: definition, examples & 5 steps to become customer-oriented

If you want customers to be loyal to you, you have to start putting them first.

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels Article

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.