Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 9
Article 11 call center skills for successful call center agents
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Article Welcome to your one-stop integration shop
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
Article Proven ways to deal with high call volume
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
Article CX and COVID-19: What agile companies are doing differently
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Article 5 messaging best practices for a better customer and agent experience
Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.
Article 30 customer success interview questions you should ask every candidate
To build the team of your dreams, ask these customer success interview questions.
Article How to successfully onboard a remote customer support team
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Article 5 key things to consider when evaluating a messaging partner
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Article How to show customer appreciation (+ customer gift guide)
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
Article How a ticketing tool helps SMBs scale with growth
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
Article 18 customer service videos to improve your customer service skills
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.
White Paper Gartner’s 9 predictions for the post-COVID future of work
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
Article 7 tips to get your support teams through the pandemic (and beyond!)
Time to put away that crystal ball. If anything, 2020 taught us to embrace a certain…
Article 7 tips for excellent customer service
An excellent customer experience can change the way you think about a company, and it can create real loyalty.
Article Empathy in a chaotic world — and a new way to say thanks
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
Article Leading a startup during a pandemic: 5 lessons from 5 founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Article How to measure customer satisfaction: advice from industry leaders
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
Article Customer orientation guide: definition, examples & 5 steps to become customer-oriented
If you want customers to be loyal to you, you have to start putting them first.
Article Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.