When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 9
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Small businesses can have big CX.
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Customer feedback is a goldmine of insights—if you know how to get it and use it well.
Here are the newest integrations from Zendesk to help your team provide great experiences.
Find out from real-life users what it’s like to use some of the most popular call center software.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.
Everyone knows customer service is important. Or at least everyone should know. Because we are all…
Here’s why customer transparency has become such a critical ingredient in building trust and loyalty.