When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Learn the best ways to win new customers and keep the old.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.
To build the team of your dreams, ask these customer success interview questions.
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
Time to put away that crystal ball. If anything, 2020 taught us to embrace a certain…
An excellent customer experience can change the way you think about a company, and it can create real loyalty.
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
If you want customers to be loyal to you, you have to start putting them first.
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.