Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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In a digital-first world, contact centers need to move faster than ever.
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Here's what to look for in a customer segmentation tool.
Conversational commerce isn’t just a trend—it’s a new way of connecting with customers.
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
More companies are competing on customer service, and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
IVR technology can be a game changer for businesses. Discover what an IVR system is and how it creates better customer experiences.
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
Adopt a CCaaS solution, and you’ll be set to connect with customers across all channels and leave your dated contact center technology in the dust.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations
The world will keep changing, and now is the time to embrace it. Change can be…
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.