Artificial intelligence
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Help customers help themselves with AI
With the variety of ways that customers reach out for support—like via email, calling over the…
Article These consumer contradictions mean AI opportunities in CX
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
Article Why AI will transform how customer service teams work
Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.
Article Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
Infographic How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
Guide Using AI for better self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…
Article Content Cues: How artificial intelligence can help improve customer support
Staying on top of knowledge management for help centers can be tricky, but it's a lot…
Article How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities. In the…
Article 5 ways that AI is already benefitting the customer experience
It's great news for businesses that there are already practical applications of AI, especially for the…
Article What is 24/7 support?
Demand for 24/7 support is almost certainly going to come as your business grows
Article Understanding bot abilities—and limitations
The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.
Video Meet Answer Bot
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
Article AI is what dreams are made of. Just ask Disney.
We talk a lot about artificial intelligence and the impact AI will have on our culture…
Article How to support your robot co-worker
We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…
Article Why chatbots won’t necessarily replace humans
Chatbots will play a much larger role in customer interactions in the next five years, but…
Article Introducing Answer Bot
A a new way for customers to find the answers they seek even faster - introducing…
Article The science behind satisfaction prediction
We dive into the guts of Satisfaction Prediction to explain how it can help raise your…
Article How will artificial intelligence assist customer service agents?
New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers
Article Machine learning: a new potential in customer service
Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning
Article Building trust with automatic answers
Automatic answers are exactly what they sound like: they're answers that are immediately given to a…