Artificial intelligence
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Article Understanding enterprise chatbots: Why and how to use them for support
Save time for your customers and agents with enterprise chatbots.
Article What is conversational AI and how does it work?
A growing number of customers today prefer interacting with chatbots over live agents. Learn how to leverage conversational AI to improve your customer support efforts.
Article What is a chatbot & how do they work? The ultimate guide
Interactions with chatbots jumped 81 percent in 2020. But what, exactly, is a chatbot and how do chatbots work?
Article What is automated customer service? A guide to success
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
Article Deep learning vs. machine learning: What’s the difference?
Here’s the easiest takeaway for understanding the difference between deep learning and machine learning: All deep learning is machine learning, but not all machine learning is deep learning.
Article 5 benefits of using customer service chatbots with AI
Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike
Article How is machine learning being used in customer service?
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…
Article Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Help customers help themselves with AI
With the variety of ways that customers reach out for support—like via email, calling over the…
Article These consumer contradictions mean AI opportunities in CX
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
Article Why AI will transform how customer service teams work
Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.
Article Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
Infographic How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
Guide Using AI for better self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…
Article Content Cues: How artificial intelligence can help improve customer support
Staying on top of knowledge management for help centers can be tricky, but it's a lot…
Article How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities. In the…
Article 5 ways that AI is already benefitting the customer experience
It's great news for businesses that there are already practical applications of AI, especially for the…
Article What is 24/7 support?
Demand for 24/7 support is almost certainly going to come as your business grows
Article Understanding bot abilities—and limitations
The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.
Video Meet Answer Bot®
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…