Artificial intelligence
Latest stories Page 2
Help customers help themselves with AI
With the variety of ways that customers reach out for support—like via email, calling over the…

These consumer contradictions mean AI opportunities in CX
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.

Why AI will transform how customer service teams work
Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.

Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Using AI for better self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…

Content Cues: How artificial intelligence can help improve customer support
Staying on top of knowledge management for help centers can be tricky, but it's a lot…

How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities. In the…

5 ways that AI is already benefitting the customer experience
It's great news for businesses that there are already practical applications of AI, especially for the…

What is 24/7 support?
Demand for 24/7 support is almost certainly going to come as your business grows

Understanding bot abilities—and limitations
The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.

Meet Answer Bot
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

AI is what dreams are made of. Just ask Disney.
We talk a lot about artificial intelligence and the impact AI will have on our culture…

How to support your robot co-worker
We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…

Why chatbots won’t necessarily replace humans
Chatbots will play a much larger role in customer interactions in the next five years, but…

Introducing Answer Bot
A a new way for customers to find the answers they seek even faster - introducing…

The science behind satisfaction prediction
We dive into the guts of Satisfaction Prediction to explain how it can help raise your…

How will artificial intelligence assist customer service agents?
New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers

Machine learning: a new potential in customer service
Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning

Building trust with automatic answers
Automatic answers are exactly what they sound like: they're answers that are immediately given to a…