Guide
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Guide 5 biggest gaps in customer service for midsize companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
Guide Optimize your self-service with the right metrics
Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…
Guide Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…
Guide Make your work flow : 5 steps to scale your support operations
For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…
Guide Customer expectations: how to meet rising demands
Customer expectations have never been higher: recent data indicates that 65% of customers expect service to…
Guide Getting started with Zendesk Explore—your guide to customer analytics
Our guide to getting started with Zendesk Explore will help you set up and make the…
Guide Go beyond support: Top 5 use cases for an open CRM platform
It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences
Guide Customer experience management: why it matters
The customer experience (CX), in broad terms, means every interaction a customer has with a company…
Guide 7 types of customer service and why proactive support is crucial
With so many different ways to offer customer service, whether it be via email, live chat,…
Guide Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…
Guide Using AI for better self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…
White Paper Why omnichannel support is no fairytale
Omnichannel may feel like a trend or the tech topic of the day, but make no…
Guide 3 essential customer service metrics you need to measure
What’s the best way to track how well we perform in customer service? Customer service metrics…
Guide Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
Guide How to structure your customer support organization
What does a successful customer support team look and feel like? How can companies deliver good…
Guide Implement a world-class customer service solution
The decision to deploy new customer support software heralds an exciting new chapter in a company’s…
Guide Keep video gamers happy with these 4 customer service tools
In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…
Guide Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
Guide Your guide to omnichannel support
Your door is always open, regardless of your business or support hours. Today’s customers ask questions…
Guide The ROI case for omnichannel support
Offering support across multiple channels is becoming more popular than ever as companies seek new ways…