Guide

Five signs it’s time to switch from Freshdesk to Zendesk

Are you offering the best customer experience?

Published November 6, 2014
Last updated September 17, 2020

Delivering a great CX is hard, especially when you don't have the right tools or guidance. Is Freshdesk giving you what you need to be successful?

Be honest. Is it easy for customers to resolve issues, or does it take a lot of time and effort? Can customers contact your support team on the channel of their choice? Do your agents have to toggle between a lot of different screens to hunt for the information they need?

Providing the kind of support your customers expect takes the right technology and tools.

In this guide, you'll learn 5 signs it’s time to switch, and how Zendesk can help you deliver better customer experiences.

  1. Freshdesk reporting isn’t delivering the insights you need to optimize your business.
  2. Your agents are frustrated with Freshdesk’s fractured interface.
  3. You’re having trouble connecting Freshdesk with other systems.
  4. Your Freshdesk help center isn’t helping.
  5. You’re not getting the support you need to be successful.