Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 13
White Paper Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
Article What is customer segmentation software? + How to pick the right tool for your business
Here's what to look for in a customer segmentation tool.
Article What is conversational commerce?
Conversational commerce isn’t just a trend—it’s a new way of connecting with customers.
Article Choosing a customer service solution for your startup
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Article Scary useful apps
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…
White Paper Verimatrix uses Zendesk Support to optimize their customer service operations
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
Guide Top 5 reasons Salesforce customers are switching to Zendesk
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
Article What is a chatbot & how do they work? The ultimate guide
Interactions with chatbots jumped 81 percent in 2020. But what, exactly, is a chatbot and how do chatbots work?
Article 8 Questions CX leaders must answer before creating a customer experience map
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
White Paper Mediaocean empowers better customer support teams and content with Zendesk
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
Article Measuring customer experience: 6 metrics to do it right
Improve CX by regularly measuring customer experience metrics and leveraging key insights effectively.
Article How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
Article How to use Instagram for business: A beginner’s guide
Instagram is more than just a social network—it’s a powerful tool for building deeper connections with customers. Here’s how to use Instagram for business success.
Article Delighting customers with modern customer experiences
The customer has changed and so have their expectations on what customer experience means to them.…
Article The new rules for customer service outsourcing in a changing world
Here are four questions you should ask before getting started with an outsourcer.
Article Startup Central — Telling the customer journey story with data
All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.
Article You need a more customer-centric service strategy. Here’s why.
More companies are competing on customer service, and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.
Article Best practices for Champions of CX
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
White Paper How SMB CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.