Zendesk industry benchmarks

Article

7 tips to get your support teams through 2020 (and beyond!)

Time to put away that crystal ball. If anything, 2020 has taught us to embrace a…

Latest stories

Home-bound customers turn to messaging channels Article

Home-bound customers turn to messaging channels

Like the perfect storm, 2020 blew in and turned business on its head. And today, business…

SMBs can do more with less during times of change Article

SMBs can do more with less during times of change

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

Refitting retail service and support White Paper

Refitting retail service and support

Customers expect fast, personal support from retailers. They want to connect with companies on their own…

Customer service trends in media and entertainment White Paper

Customer service trends in media and entertainment

Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

The Zendesk Customer Experience Trends Report 2020 Article

The Zendesk Customer Experience Trends Report 2020

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

5 biggest gaps in customer service for midsize companies Guide

5 biggest gaps in customer service for midsize companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

5 biggest gaps in customer service for small businesses White Paper

5 biggest gaps in customer service for small businesses

The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

The Zendesk Benchmark: customer experience trends how-to guide White Paper

The Zendesk Benchmark: customer experience trends how-to guide

Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…