Customer satisfaction
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Article Service recovery guide: 6 steps to build your service recovery program
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
Article What is customer relationship marketing? And how it differs from CRM
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
Article 5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…
Article Internal customer service: How to improve the employee experience
Here’s a not-at-all revolutionary idea: Customers should be treated with dignity, patience, and respect. Everyone knows…
White Paper The importance of customer experience
In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…
Guide Customer experience management: why it matters
The customer experience (CX), in broad terms, means every interaction a customer has with a company…
Infographic How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
Article Are customer surveys effective?
How you can learn from customer surveys—without overwhelming customers with them.
White Paper Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article Customer effort: Work it, so your agents and customers don’t have to
iTunes grew from a simple idea: if you make it easy for people to buy and…
Guide Keep video gamers happy with these 4 customer service tools
In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…
Guide Employee Satisfaction Survey Guide
We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…
Guide Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
Article Key customer service objectives, according to 4 experts
We asked customer experience experts to provide examples of important customer service objectives.
Video Customer satisfaction surveys in Zendesk Support
Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…
White Paper Uncover the true value of your customer support organization
Uncover the true value of your customer support organization with the technology trends that matter most…
Article Union+Webster: The value of conscious consumers
The common good is something we can (hopefully) all get behind. In an ideal world, everything…
Article Improve employee satisfaction in just a few clicks
It’s an unspoken goal of all companies: attract the best workers you can and then keep…
Article Bright Ideas: Customer Stories
On the surface, business seems like nothing more than a series of transactions. But underneath business…
Article Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…