White Paper

Verimatrix uses Zendesk Support to optimize their customer service operations

Published October 23, 2020
Last updated November 12, 2020

Verimatrix switched to Zendesk and scored big

Frustrated with their legacy support solution, which took months to implement changes, Verimatrix’s Head of Customer Success sought out to find a replacement. After months of evaluating multiple solutions, Zendesk was the unanimous choice.

In the July 2020 IDC ExpertROI Spotlight, IDC explores how Verimatrix uses Zendesk Support to optimize their customer service operations. The reports highlights productivity improvements and ROI realized after making the switch to Zendesk, including:

  • A five-year ROI of 612% and a payback period of 3.4 months
  • 31% more tickets handled annually
  • Nearly perfect CSAT scores

Switching is easier than you may think. Read the Verimatrix story and learn how they migrated quickly and scored big.