That’s a wrap: A look back at Zendesk Relate 2022 Article

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

Service

Welcome to the CX community: A 5-step guide for new members Article

Welcome to the CX community: A 5-step guide for new members

Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

What is customer satisfaction score? (+ how to measure CSAT) Article

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

A new era of conversational CRM connects customer conversations across your business Article

A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.

The new face of user groups—and 3 reasons to consider joining Article

The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

Sales

How to set and reach sales quotas (with examples) Article

How to set and reach sales quotas (with examples)

A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.

How to create effective sales collateral (examples + tips) Article

How to create effective sales collateral (examples + tips)

Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.

Suggestive selling definition and techniques (2022 sales guide) Article

Suggestive selling definition and techniques (2022 sales guide)

Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.

Value selling framework & methodology for 2022 Article

Value selling framework & methodology for 2022

Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.

Culture

Bringing the vineyard home: A CX Moment with Wine.com Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

We’re placing some bets on the future of customer experience Article

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Guides, research, and more

3 ways to deepen trust and build relationships through personalization White Paper

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT Guide

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Your how-to guide to growing with the Zendesk Suite Guide

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Latest stories Page 34

How to track consumer behavior (and why you should) Article

How to track consumer behavior (and why you should)

Track consumer behavior and leverage that data to create better, more personalized customer experiences.

Talking about mental health at work, now part of the employee experience Article

Talking about mental health at work, now part of the employee experience

In February—about a month before COVID-19 made such things impossible—I attended the wedding of my niece…

3 ways retailers can prepare for the road ahead Article

3 ways retailers can prepare for the road ahead

“People used to go to the mall for fun? That’s weird.” This was from my daughter,…

A guide to customer satisfaction surveys (+25 questions to ask) Article

A guide to customer satisfaction surveys (+25 questions to ask)

Customer feedback is crucial to growing and improving your business. Asking the right customer satisfaction survey questions will provide key insights into what's working and what isn't so you can enhance the customer experience and increase retention.

Business isn’t always about commerce; it’s also about community Article

Business isn’t always about commerce; it’s also about community

And just like that, the world was different. Enter, a fearsome illness that can only be…

Why (and how) small businesses should prioritize customer service White Paper

Why (and how) small businesses should prioritize customer service

You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…

3 ways a marketing CRM helps you reach customers Article

3 ways a marketing CRM helps you reach customers

Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software

Helping to prepare your team: Getting the most from Zendesk Article

Helping to prepare your team: Getting the most from Zendesk

We've compiled a list of our product features and ideas to help your team continue to work effectively from home

What is a CRM database? The ultimate guide Article

What is a CRM database? The ultimate guide

Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.

Customer relationship management software: What is a CRM database? Article

Customer relationship management software: What is a CRM database?

Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships

Improve customer loyalty and retention by focusing on relationships Article

Improve customer loyalty and retention by focusing on relationships

In an ever-changing world, retaining customers and turning them into brand loyalists can help fuel your organization through the ups and downs

Fast-track lead generation with Sell + Reach Article

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

Boost agent productivity & customer happiness with a complete view of the customer Article

Boost agent productivity & customer happiness with a complete view of the customer

Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well

Customer service analytics: Types, use cases, and benefits Article

Customer service analytics: Types, use cases, and benefits

How customer behavior informs how companies understand, collect and process customer service analytics, leading to sharper predictions about the future and actionable roadmaps.

How to choose a CRM system for your business needs Article

How to choose a CRM system for your business needs

Here are some tips on how to find a CRM platform that serves your needs and elevates your customer experience

Customer engagement: Definition, strategies, and importance Article

Customer engagement: Definition, strategies, and importance

Not sure how to engage your customers? Our guide will show you how to craft a solid customer engagement strategy so you can create—and sustain—lasting relationships with your customers.

How to spot a phishing attack Article

How to spot a phishing attack

Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look

How online retailers are transforming the customer experience with conversational commerce Article

How online retailers are transforming the customer experience with conversational commerce

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

How messaging fosters strong connection—and how 4 brands use it Article

How messaging fosters strong connection—and how 4 brands use it

Messaging has come to play a dominant role in nearly every area of our lives—from how…

How data improves customer service Article

How data improves customer service

Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth