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Consumers want generative AI and know it will change their service experiences
Zendesk data signals consumers expect this rapidly evolving technology will make their brand experiences better, but they aren’t ready to give up human agents
The latest articles
Zendesk Head of AI on the promise and pitfalls of generative AI
Before she was Head of AI at Zendesk, Cristina Fonseca was founder of Talkdesk and Cleverly…
Our Commitment to Pay Equity
At Zendesk, pay equity is a priority. One of the key components to achieving pay equity…
Zendesk appoints Julie Swinney as CFO
Today, Zendesk announced the appointment of Julie Swinney as Chief Financial Officer. She joined Zendesk in…
Zendesk enhances conversational experiences with proactive messages
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing…
Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles
Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer…
Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2
At Zendesk, we know that customers want honest feedback before they use a product or service.…
NRF 2023: The time is now for retailers to drive more immersive experiences
Earlier this year, our Zendesk team traveled to New York to attend retail’s most important conference,…
Zendesk CTO deep dives into 2023 CX Trends Report - Part 2
The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…
Press releases
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March 23, 2023
Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale -
January 18, 2023
Immersive CX is the new way to win and keep customers -
November 22, 2022
Consortium led by Hellman & Friedman and Permira completes acquisition of Zendesk -
October 19, 2022
The Zendesk Foundation announces first inaugural Impact Awards recipients -
September 14, 2022
Zendesk launches new customer sentiment and intent functionality powered by machine learning
