Service desk software comparison

Comparison of service desk software is a pain in the – please hold that thought – while I get you a confirmation number. 000000000000000000002. Again that number is OMG. Click.

In all seriousness though, please hold. Lucky for all of us today's software isn't that way anymore. At least it shouldn't be. It should be as seamless, scalable, and dare we even say – magical.

Not only do we want you to do a comparison of help desk software, we won't even be mad if our ticket management system is not for your company. But, to be fair, we think it's pretty darn great.

The brass tacks

Zendesk recently made a request Forrester Consulting to conduct a study that evaluated the financial impact of Zendesk on organizations. Forrester interviewed five of our own users and conducted a financial analysis. In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.

Wist u dat?

De voordelen wogen in de volgende gebieden op tegen de kosten:

  • Hogere productiviteit van agenten: organisaties meldden een gemiddelde verbetering van 15 seconden per gesprek elk jaar.
  • Interactie met klanten voorkomen: zelfservice-interactie bedroeg 20% van alle interactie.
  • Verbeterde ervaring voor agenten en minder personeelsverloop: klanten meldden een afname in de verloop van agenten van meer dan 15%.
  • Geen onderhoudskosten meer voor het vorige platform: er zijn geen consultants meer nodig om het vorige agentenplatform te onderhouden, waardoor er sprake is van een gemiddelde besparing van $ 150.000 per jaar.

Volgende stappen

Make sure Zendesk is right for you. Read about the potential return on investment from implementing Zendesk’s family of products in Forrester’s The Total Economic ImpactTM of Zendesk, a May 2017 commissioned study conducted by Forrester Consulting on behalf of Zendesk.