Customer complaint software

Zendesk-klantenservicesoftware speelt proactief in op potentiële klachten van klanten

Consumers are increasingly turning to social media to share feedback on their customer care experiences. It has become increasingly difficult for businesses to ignore or hide from bad experiences.

Zendesk believes that companies should address the issue proactively by embracing customer complaints. We all know that at least some of our customers are going to complain no matter what. When customers contact us, why not provide them with a swift, dedicated, transparent, and beautiful customer service environment for that purpose.

The inside scoop on customer complaint software

Dankzij de klantenservice-oplossingen van Zendesk zijn bedrijven betrouwbaarder, flexibeler en schaalbaarder. Onze producten verbeteren de communicatie met klanten en leggen verbanden tussen grote hoeveelheden data. Bovendien werken onze producten samen om ervoor te zorgen dat interacties worden omgezet in duurzame, kwalitatieve relaties.

Wist u dat?

Zendesk-klantenservicesoftware brengt al je gesprekken met klanten op één plaats samen. Alles wat je nodig hebt, bevindt zich op één plek, zodat communicatie tussen jou en je klanten efficiënt, relevant en persoonlijk is.

A timely solution

Met software voor de afhandeling van klachten van klanten heb je alles wat je nodig hebt om klachten te verwerken en de best mogelijke klantenservice te bieden, allemaal op één plek:

  • Meerdere kanalen. Zendesk Support brengt conventionele en nieuwe kanalen samen, waardoor je gemakkelijk contact met klanten kunt onderhouden, op hun voorwaarden.
  • Multilingual. Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
  • Multibrand. Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk

Handling customer complaints

Since unhappy customers are inevitable, it's better to proactively respond to complaints than to have a disgruntled customer. In fact, an upset customer can become a liability, so turn this interaction into an opportunity to build a relationship with your customer.

Customers care more about how how a company handles their problem than about the situation that caused their initial complaint. They're not complaining to make you look bad—they want you to respond with a solution.

To learn how to turn a negative complaint into a positive customer experience, here are 10 tips to better manage customer complaints.

Volgende stappen

When it comes to dynamic complaint handling, having the right tools is a must. Try a free trial of Zendesk Support today.