Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 9
Article 3 ways to improve CSAT
Wouldn’t you want to know if your customers are unhappy, and if so, why? Understanding a…
Article Union+Webster: The value of conscious consumers
The common good is something we can (hopefully) all get behind. In an ideal world, everything…
Guide Happy customers, happy bottom line
Agile customer service With the rise of technology, companies are adopting better and better system solutions…
Article What is customer happiness? (+5 ways to improve it)
Customer happiness—not customer satisfaction alone—is critical to long-term business growth and success.
Article Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…
Article Improve employee satisfaction in just a few clicks
It’s an unspoken goal of all companies: attract the best workers you can and then keep…
Article 3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
Article How to chat with your customers: 5 tips from the pros
Customers who chat are three times more likely to make a purchase than customers who don’t.…
Article Bright Ideas: Customer Stories
On the surface, business seems like nothing more than a series of transactions. But underneath business…
Article Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service
In this Zendesk tip of the week, we cover times when "No" is the right answer…
Article Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
Article Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
Article 6 best practices for chat etiquette
Communicating via live chat is different than interacting with a customer in person, over the phone,…
Article Creative ways to keep customers entertained while they wait
Waiting for support or assistance is something that customers hate, but companies can make the wait…
Article More tips for writing great customer emails
Do you think email is dying? Well, think again. A few months ago, Leslie O’Flahavan of…
Article Writing Great Emails to Customers: How Social Media Has Changed the Rules
While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…
Article 7 Steps to Customer Experience Heaven
We all know that delivering an incredible customer experience is key in keeping your customers not…
Article 5 Ways Customer Support Can Lead the Customer Centricity Charge
Creating a customer-centric company takes more than making an investment in the customer service department and…
Article Creating moments of magic for your customers—today and every day
Customer service is more than just a department or a job description – it’s a philosophy…
Article Responding to fan outrage: the best way to say “I’m sorry”
The video game industry has seen a seismic business shift over a relatively short period of…