Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 9
Article The Zappos Experience: Creating a Customer Service Culture
With Joseph A. Michelli, Ph. D. Zappos customer service is the envy of any company looking…
Article 5 Ways to Prevent Customer Fallout
Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…
Article What does friendly customer service mean? A conversation with Zappos
Recently over at AmazingServiceGuy, Kristina Evey wrote a post about the friendliness factor and how it…