Zendesk Insights: Advanced Analytics & Reporting

Behind the scenes: How top hospitality brands deliver 5-star guest service

Discover how Zendesk can enable you to provide world-class customer service consistently, even in the midst of labor shortages and rising costs.

• Travel/Hospitality

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.

• Agent tips

16 employee engagement survey questions and best practices

Learn how to conduct an employee engagement survey and what questions you should ask.

Customer pain points: How to identify and resolve (+ examples)

You’ve likely come across pain points in your life—road work causing a traffic jam or a…

• Customer expectations
• Customer feedback
• Customer retention
• Customer satisfaction