Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Latest stories Page 6
Article Gartner predicts 2017: The future of artificial intelligence demystified
It’s not a new topic of contention, but artificial intelligence (AI) is more relevant than ever.…
Article Sh*t support agents say
Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40…
Article Fend off “digital disrupters” with customer empathy
A little bit of empathy can go a long way, especially in CRM processes. In fact,…
Article Digital disruptions to the workplace—what every CIO should be thinking about
As part of the annual event a few weeks ago, I joined a panel discussion on…
Article Caught on video: The Zendesk rebrand
The new version of Zendesk has more colors, individual product identities, and a super sweet logomark.…
Article How businesses can improve the customer experience with machine learning
Every interaction offers a business the chance to leave a customer feeling good, helping to build…
Article The reviews are in: Best headsets for customer service
Think about the tools you use at work every day—a mouse, a keyboard, maybe old fashioned…
Article 3 tips for transforming your call center into a profit center
Increasingly, customer service plays a part in more than just the post-purchase experience. Customers reach out…
Article 3 reasons retailers need an omnichannel customer service program
It’s no small job to help consumers transition between mobile devices, brick and mortar stores, the…
Article 5 tips to make sure your customer service is Millennial-ready
We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…
Article Everything is cooler in color: Zendesk’s customer service coloring book
Customers and businesses aren’t always coming from the same place. But that’s not a bad thing.…
Article 5 unconventional ways to use live chat on your website
An increasing number of companies are turning to live chat for unconventional uses, finding creative ways…
Article Ask the analysts: Gartner’s take on the customer service technology landscape
As we approach the midpoint of the year (how did that happen so fast?), it’s a…
Article 5 times virtual digital assistants should take the lead with customers
Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…
Article Industry experts predict the future of retail customer service
The future of customer retail service is wide open. We asked customer service industry experts to…
Article Provide innovative customer support on any channel
Customers have different preferences about how they receive and access customer support—whether that means talking over…
Article Phone support do’s and don’ts
In the world of customer service, voice support still holds steady as a channel that customers…
Article Dance like nobody is waiting: announcing the Best Hold Music winner
For two weeks we held a global contest to find the world's best hold music. It…
Article Innovations in the retail customer experience
Learn more about retail inventions you already depend on and discover what's in store for the…
Article The best hold music since ‘Careless Whisper’
With a few notable exceptions (shout out to Philippine Airlines!), most hold music is pretty shitty.…