Customer feedback
A business’s guide to customer reviews
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.
Latest stories
Article Customer satisfaction survey questions you should be asking
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start with Customer Satisfaction surveys?
Article Why negative reviews could be the source of your next customer
Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation
Article Put the customer experience first with inside tips from Zendesk
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
Article Omnichannel analytics: what the metrics can show you
An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness
Article 3 smart solutions to common customer service challenges
While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common
Article 7 examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
Article Are customer surveys effective?
How you can learn from customer surveys—without overwhelming customers with them.
Article Feedback is a gift—take it and optimize
If you want to provide optimal support, you need to focus on your agents and what they need