Customer feedback
A business’s guide to customer reviews
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
Latest stories
Article Customer satisfaction survey questions you should be asking
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start with Customer Satisfaction surveys?
Article Why negative reviews could be the source of your next customer
Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation
Article Put the customer experience first with inside tips from Zendesk
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
Article Omnichannel analytics: what the metrics can show you
An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness
Article 3 smart solutions to common customer service challenges
While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common
Article Feedback is a gift—take it and optimize
If you want to provide optimal support, you need to focus on your agents and what they need
Article Product launches and the virtue of being vague
It’s not often that you will see public dates for new features or products. Why is that? And how can your Support team play at hinting about upcoming releases while keeping things under wraps?
Article Agent feedback: putting the pieces together
When it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance