WATCH NOW: Avon masters the HR makeover with 98.4% employee satisfaction

For 139 years, Avon has built its name on connection. Empowering women, championing causes, and delivering beauty with purpose. But behind the scenes, as the company grew across continents, employee service became anything but seamless.

Watch a Customer Spotlight Webinar with Karolina Michalska, Head of Global People Services at Avon, as she shares the inside story of how her team modernised internal employee support—while preserving the values and cultural DNA that define Avon.

One global team. Dozens of disconnected systems.

“We were dealing with decades of legacy,” Karolina says. “Numerous systems, platforms, solutions—or even a complete lack of them.”

Sound familiar? For global HR and People Services teams, regional sprawl and manual processes can slow down service, limit visibility, and leave employees unsure where to turn. Avon was no exception. But instead of settling for short-term fixes, Karolina’s team rethought how support could scale—with Zendesk at the core.

Inside the conversation

In this 40-minute candid conversation hosted by Orna Morris, Zendesk’s Senior Solution Consultant for employee service, you’ll hear:

• How Avon moved from fragmented tools to a unified support model

• What it means to scale internal service intelligently, across 32 markets

• Why empathy, not only efficiency, is the foundation of employee trust

• What’s next—from centralising talent support to embracing Zendesk AI

Why watch?
Whether you’re modernising internal service for 50 employees or 5,000, this session is for you. It’s short, real, and packed with insights you won’t get from a slide deck.

Ready to dive in? What the full session here.