MadCap Connect helps organizations create, manage, and deliver technical documentation and knowledge content across support, self-service, and customer experience channels. With the MadCap Flare Zendesk integration, teams can author and manage content in Flare and publish directly to Zendesk Help Center while maintaining consistency across documentation and support resources. Eliminate manual copy and paste workflows and repetitive formatting. Reuse content across documentation, knowledge base articles, and support resources and keep content consistent across products, teams, and regions
Xero Integration by Gravity CX brings your customers' Xero financials into Zendesk. When an agent opens a ticket, this app matches the requester to a contact in your connected Xero organization and surfaces their account at a glance — no tab-switching, no copy-pasting. View invoices grouped into outstanding, paid, and draft, with the current outstanding balance per currency and overdue flags. Open full invoice details inside Zendesk — line items, discounts, tax, and totals — without leaving the ticket
SevenRooms Reservations brings your restaurant's booking history directly into the Zendesk ticket sidebar, so support agents can see a guest's reservations without switching tools. The app looks up the ticket requester's SevenRooms reservation history by email and lets agents see upcoming and past reservations, plus pending reservation requests, at a glance. Open any reservation or request to view its full details, read-only. Search for any guest's reservations by email address and jump straight to the reservation in SevenRooms to make changes.
Smart Document Data Extraction by Knots turns every attached document into structured ticket data the moment it arrives. When a ticket comes in with a form, ID, receipt, or certificate, the app reads the attachment, extracts the fields your team needs, and fills in your Zendesk ticket fields. Structured, validated, ready to act on.
Additional apps added in August:
SwiftCX Agent Assist (Support) reads the full ticket thread and relevant knowledge base content to generate accurate, on-brand replies. Agents can review, edit, and send responses while staying in control.
Guardrails (Support) enforces brand standards, workflow rules, and quality expectations within Zendesk. Configure conditions based on ticket attributes, agent changes, roles, groups, and custom fields.
Lleverage (Support) is a low-code AI platform for building visual workflows that connect AI, data processing, and integrations. Connect Zendesk to create automated, AI-powered support processes without coding.
ManoMano Connector by Volvox (Support) connects Zendesk with ManoMano marketplaces. Agents can retrieve order, billing, shipping, and product details directly from a ticket.
Attachment Preview & Export (Support) lets agents preview ticket attachments in a modal or separate tab and download files individually or in bulk.
Ticket Field Update Restriction (Support) limits ticket-field changes based on user roles and groups. Restricted edits trigger an alert and revert to the previous values.
Ticket Field Entry Requirement (Support) ensures specified fields contain the correct values before agents can send public replies. If the condition is not met, public replies are disabled and an alert appears.
Internal Note Attacher (Support) adds an internal note field to the ticket sidebar to help prevent accidental public replies. Agents can copy their input into an internal note or configure the button to save it directly.
CaseMargin (Support) creates structured ticket briefs summarizing the conversation, internal notes, requester history, evidence, and next steps. It clearly indicates when there is not enough information to reach a conclusion.
Internal Notes Copier (Support) transfers the latest internal note into the public reply field, reducing copy-and-paste errors.
RAUM AI Assistant (Support) helps agents generate drafts, rewrite replies, and translate responses into more than 20 languages using ticket context.
Agent License Monitor (Support) helps administrators identify active and inactive licensed users, manage Light Agent visibility, and export results to CSV. Real-time summary statistics show license utilization and activity.
Ticket Goal Tracker (Support) shows agents their solved-ticket count, projected total, and weekly pace directly in the ticket sidebar. Admins can view progress, projections, and flags across enabled groups in one dashboard.
Auto Ticket Assignee (Support) assigns unassigned tickets to the non-admin agent who opens them. If other agents are viewing the ticket, assignment is paused to prevent duplicated work, while still allowing manual pickup.
Shelf Agent Experience (Support) provides ticket summaries, intent and sentiment detection, and editable reply suggestions grounded in your organization’s knowledge.
Triage Genius (Support) automatically classifies new tickets by category, priority, language, and optionally sentiment. Results are written to tickets as native fields and tags.
Chatislav (Support) lets businesses create customized AI agents and chatbots for text, email, voice, and visual support. Trained on company data, these agents automate routine inquiries and conversations.
MergeYard Chat (Support) adds an internal collaboration layer for ticket-linked discussions, channels, direct messages, threads, escalations, and call handoffs.
refurbed Connector by Volvox (Support) lets agents retrieve order, billing, shipping, and product details from the refurbed marketplace directly within Zendesk tickets.
Template Identifier by inFocusCX (Support) helps WhatsApp users identify the message template that started a conversation. It displays the original WhatsApp message in the ticket.
Setloop (Support) brings Shopify order details and management into the Zendesk ticket sidebar. Agents can view orders and process full, partial, and shipping refunds without leaving Zendesk.
Boomerang Magic (Support) helps agents manage post-purchase support, including warranty registration, claims, product setup, and returns. Agents can view warranty and claim details and approve, reject, reset, or redeem claims from the sidebar.
GetHuman (Support) connects agents with live representatives at other companies by dialing out, navigating phone menus, and waiting on hold. The call outcome and recording link are saved to the ticket.
Prompter AI (Support) creates reusable prompt templates using ticket and agent data. It fills in placeholders, sends the prompt to a connected AI provider, and returns the result within Zendesk.
Simon Review (Support) checks agent-authored replies against organizational governance requirements and returns an Approved, Calibrated, or Held result. Agents remain responsible for applying the reviewed text and sending the reply, with each review recorded under a Receipt ID.
Organization Search & Export (Support) lets users search for multiple organizations using keywords and other conditions, then export the results as a CSV file.
AttachmentFlow (Support) lets authorized agents move attachments between side conversations and main tickets without downloading and re-uploading files. It also attempts to add an internal audit note and warns agents if that note fails.
Lincoln Cannon LLC (Support) syncs Help Center content to AI knowledge bases so assistants can answer questions and cite original articles. With write access, authorized assistants can create, update, and archive Help Center articles.
Artica (Support) analyzes recent tickets to identify recurring customer questions and gaps in your Help Center. It helps teams create drafts and send them to Zendesk as unpublished articles for review.
Rollout Control (Support) gradually deploys workflow changes to a percentage of new tickets. Teams can monitor results, increase the rollout, or pause it before issues affect every ticket.
Improvado (Support) connects Zendesk data with 500+ sources, automates data preparation, and delivers analytics-ready information to data warehouses and BI tools. Teams can schedule secure extraction of tickets, users, and ticket fields.
Recurring Tickets by Veryation (Support) automatically creates tickets on a defined schedule using specified fields, assignees, groups, priorities, and tags. It supports recurring maintenance, audits, access reviews, reports, and follow-ups.
Gatekeeper Bot (Support) collects customer information before routing conversations to agents, ensuring tickets arrive with the right fields completed. It supports structured, multilingual intake flows without requiring AI.
Asyntai AI Agent (Support) provides 24/7 AI support in Zendesk Messaging across 36 languages. It uses your website content, FAQs, and product information to answer questions and maintain context across follow-ups.
New Themes added in August:
Nova is a fully responsive multipurpose Zendesk theme for your Guide Help Center. It is easy to brand through the Guide settings UI, with a classic header, KB sidebar, advanced search, and color palettes. Built for Templating API v4, with support for AI-generated answers when enabled on your plan.
Lexicon is an editorial Help Center with curved photo hero, popular articles, category tiles, and a knowledge-base sidebar. Fully responsive Zendesk Guide theme (Templating API v4), brandable from the Guide settings UI.
Ecale is an immersive water-hero Help Center with soft-wave transitions and overlapping category cards. Fully responsive Zendesk Guide theme (Templating API v4), brandable from the Guide settings UI—no code required.
Ledger is a free Zendesk help center theme for financial services. Ledger gives banks, fintechs, lenders, and payment platforms a precise, trust-forward Guide theme, with every color, font, and layout option customizable from Theming Center.
Chalk is a free Zendesk help center theme for education. Chalk gives schools, universities, and learning platforms a warm, accessible Guide theme, with every color, font, and layout option customizable from Theming Center.
Public is free Zendesk help center theme for government. Public gives cities, counties, agencies, and public utilities a clear, accessible Guide theme set in Public Sans, with every color, font, and layout option customizable from Theming Center.
Shop is a free Zendesk help center theme for retail. Shop gives ecommerce brands, retailers, and consumer marketplaces a clean, fast Guide theme, with every color, font, and layout option customizable from Theming Center.
Stack is a free Zendesk help center theme for software and cloud services. Stack gives SaaS companies, developer tools, and cloud platforms a clean, technical Guide theme, with every color, font, and layout option customizable from Theming Center.
Signal is a free Zendesk help center theme for telecommunications. Signal gives mobile carriers, internet providers, and connectivity platforms a bright, reassuring Guide theme, with every color, font, and layout option customizable from Theming Center.
Forge is a free Zendesk help center theme for manufacturing. Forge gives equipment makers, industrial suppliers, and parts distributors a rugged, high-contrast Guide theme, with every color, font, and layout option customizable from Theming Center.
Cast is a free Zendesk help center theme for media. Cast gives streaming services, publishers, and audio platforms a bold, editorial Guide theme, with every color, font, and layout option customizable from Theming Center.
