STA SAP Connector is an extension for STA Ticket System, an add-on that allows end-users to create incidents directly in SAP and transfer them to your existing Zendesk system. It includes several handy features to provide very detailed and accurate bug reports.
Ease of use
The program can be started from the System menu in the SAP Gui with just a few clicks. There is no need to open Zendesk in a browser and create the incident manually.
Incidents are created using the Zendesk API. You can customize the fields available in SAP to match the ones you have customized in Zendesk. You can implement any kind of business logic on the SAP side using customer Function Modules.
All technical runtime information is included automatically in the incidents (system, user and program information) and users can include the business context by adding the values of screen fields to the incident. Having all this information, it will be much easier for developers to find and correct the problem.
Check this generated PDF to see what information is added automatically to every incident: https://dl.dropboxusercontent.com/u/18482492/Ticket336DE6_20151022.pdf
You can add SAP-specific attachments like short dumps, authorization checks (SU53), shortcuts to transactions and screenshots to incidents. All this information will further reduce the communication overhead between developers and end-users.
Multiple output formats
The program can add all the information to the description of the incident or can generate a PDF or Word document and add it as an attachment to the Zendesk incident.
Free 30-day trial
Test the product in your own SAP system without any obligations. Full technical support provided during the evaluation period.
See it in action
Check out this video to see how easy it is to set up the integration between SAP R/3 and Zendesk: https://youtu.be/uczl6Wk1LWI