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Slotwell
Fill-in macro prompts: macros that ask agents for details, check answers and add conditional text.
Werkt met
Support
Ontwikkelaar
Great Work LLC
About this app
Macros that ask your agents for the details, check the answers and fill the reply, so every reply goes out complete. Your refund macro says "We refunded $XX.XX on XX/XX/XXXX" and you hope someone remembers to change it. With Slotwell the macro asks for the amount and the date in a small form in the ticket sidebar, refuses a refund of "ten-ish", and writes the reply for them.
Slotwell is built by Great Work LLC. It is not made or endorsed by Zendesk.
Blanks agents can't skip
- Write blanks right in the macro reply:
[[text:Order number]],[[number:Refund amount]],[[date:Ship date]], plus email, link and long-text blanks. - Pick lists:
[[choice:Resolution|Refund|Replacement|Store credit]], or several at once withmulti. - Checked before anything goes in the reply: required unless optional, numbers with a min and max, real email addresses, dates inside a window.
- Starting values from the ticket, the requester, the agent, or a date like "+2 business days".
One macro instead of five
- Conditional text:
[[#if Resolution = Refund]] ... [[else]] ... [[/if]]. Blanks in a branch that doesn't apply are hidden and never required. - Answers that set the ticket: add a tag or set a ticket field per branch, or save an answer straight into a ticket field.
- "Already sent" warning before an agent sends the same macro to the same customer again within a window you pick.
Works the way agents already work
Pick a prompt macro in the Slotwell sidebar or from Zendesk's own macro menu.
- Fill reply applies the macro the normal way (status, group, tags, fields), then puts the answers in the reply. Nothing is sent until the agent submits.
A live preview shows the reply as the customer will read it.
Zendesk's own placeholders and dynamic content keep working next to the blanks.
Catch broken macros before an agent does
- Check macros reads every macro and lists the problems: unknown blanks, unclosed blocks, deleted ticket fields and drop-down values that aren't options.
- Try a macro with sample answers and see the exact reply and ticket changes.
- Blank builder writes the token for you, so nobody has to remember the syntax.
What it doesn't do
It fills the reply only. Blanks in a macro's subject stay as written (Check macros flags them).
It doesn't edit your macros. You write blanks in Admin Center as usual.
It doesn't write replies with AI or suggest macros.
Plans (billed monthly by Zendesk, per Zendesk account)
Every feature is on every plan. Plans differ only by how many shared macros your account has:
- Team: $99 a month for up to 25 shared macros.
- Professional: $199 a month for up to 250 shared macros.
- Enterprise: $349 a month for any number of shared macros.
14-day trial; Zendesk asks for a card at install and billing starts when the trial ends unless you uninstall. No free plan. If your account grows past your plan, Check macros and Try a macro keep working; filling replies resumes once the plan covers your macros.
Your data
Slotwell runs entirely in your browser inside Zendesk. There is no Great Work server, no account to create and no API token to paste. Every call is made as the signed-in agent, with their permissions, to your own Zendesk account. Slotwell reads macros, ticket fields and the open ticket's requester, organization and fields that your blanks ask for. Answers go into the reply and the ticket fields you chose, nowhere else. Each agent's recents (macro ids and the pick-list options they chose, never typed answers) live in a "Slotwell recents" record in your own Zendesk account. Nothing is sent to Great Work or anyone else, nothing runs in the background, and no AI is used.
Support
Questions go to hello@greatwork.company and a person replies within one business day.
Informatie over app
Installatie-instructies
Install Slotwell from the Zendesk Marketplace and choose the plan that covers your number of shared macros (Team up to 25, Professional up to 250, Enterprise any number). The 14-day trial starts now; Zendesk asks for a card and starts billing when the trial ends unless you uninstall.
- Optional settings: Repeat warning window (days), default 14 (0 turns the warning off), and Offer the form for macros applied from the macro menu, default on.
- Add blanks to a macro's reply in Admin Center (Workspaces > Agent tools > Macros), for example
[[text:Order number]]or[[choice:Resolution|Refund|Replacement]]. Click Slotwell in the left navigation bar for the Blank guide, the blank builder and Check macros. - Open a ticket. The Slotwell sidebar lists every macro with blanks; pick one, answer the form, click Fill reply, review the reply and submit as usual.
At install Slotwell creates one custom object, "Slotwell recents", with one record per agent holding the macros they used last and the pick-list options they chose. Agents need permission to add and edit records of that object for recents to be saved (Admin Center > Objects and rules > Custom objects > Slotwell recents, and agent roles); without it everything else works. If you uninstall, Zendesk keeps the object; an admin can delete it in Admin Center. Tickets where a prompt macro was filled get a slotwell_m<macro id> tag for the repeat warning; set the window to 0 to stop adding it.
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Plannen en prijzen
Team
Free 14-day trial, then $99.00 per month
Accounts with up to 25 shared macros. Every feature: blanks with checks (text, number, email, link, date, pick lists), defaults from the ticket, conditional text, answer-driven tags and ticket fields, the already-sent warning, recents, Check macros, Try a macro and the blank builder.
Gratis proefperiodeProfessional
Free 14-day trial, then $199.00 per month
Accounts with up to 250 shared macros. Every feature, as in Team. Email support, reply within 1 business day.
Gratis proefperiodeEnterprise
Free 14-day trial, then $349.00 per month
Any number of shared macros. Every feature, as in Team. Email support, reply within 1 business day.
Gratis proefperiode