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Feirawell for VTEX
Your customer's VTEX orders by email or CPF: items, Pix and boleto, invoices, tracking. $9/agent.
Werkt met
Support
Ontwikkelaar
Great Work LLC
About this app
Feirawell shows the requester's VTEX orders next to every ticket, in English, Portuguese or Spanish, so your agents answer "where's my order?" without opening the VTEX admin in another tab.
What agents see
- Every order matched to the requester: by each email on their Zendesk profile, by a CPF or CNPJ written in the ticket, and by VTEX order ids in the ticket. Feirawell reads each order and keeps it only when the customer email or document is exactly theirs, so a near match never shows a stranger's order.
- Items, totals, discounts and shipping, payments (Pix, boleto with its link, card brand, last digits and installments), dates, delivery or pickup, and invoices with tracking numbers and carrier links.
- One click puts the order status and tracking into the reply.
What agents can do (each one confirmed first, then logged as an internal note)
- Add a note to the order's history in VTEX.
- Start handling an order that is Ready for handling (off until an admin turns it on).
- Cancel an order when VTEX allows it, with a reason (off until an admin turns it on).
Admins choose who may act: admins, everyone, roles or groups. A write is never sent twice: if VTEX's answer is lost, Feirawell reads the order to see what happened.
Setup in two minutes
Your VTEX account name, an app key and an app token. No custom ticket fields, no display settings. Up to three VTEX accounts (marketplace, franchise or country stores), each mapped to Zendesk brands.
Pricing
$9 per agent per month, one plan with every feature. 14-day free trial, card required, billed by Zendesk.
Your data
Runs in the agent's browser. The app key and token are Zendesk secure settings: agents never see them and Zendesk only sends them to your-account.vtexcommercestable.com.br. Feirawell reads orders only for the person on the ticket or one lookup, keeps nothing after the sidebar closes, and has no export.
Em português: Feirawell mostra os pedidos VTEX do solicitante ao lado do ticket, com itens, pagamentos (Pix e boleto), notas fiscais e rastreio. Encontra pedidos pelo e-mail, CPF ou CNPJ. Adiciona notas, inicia o manuseio e cancela, sempre com confirmação e nota interna. US$ 9 por agente por mês, 14 dias de teste.
En español: Feirawell muestra los pedidos VTEX del solicitante junto al ticket, con artículos, pagos, facturas y seguimiento. Encuentra pedidos por correo, CPF o CNPJ. Agrega notas, inicia la preparación y cancela, siempre con confirmación y nota interna. USD 9 por agente al mes, 14 días de prueba.
Not made or endorsed by VTEX or Zendesk. VTEX is a trademark of its owner.
Made by Great Work, a small software company. Questions go to hello@greatwork.company and a person replies within one business day. (We're the ones with the duck.)
Informatie over app
Installatie-instructies
In the VTEX admin, open Account settings > Account management > Roles and create a role (for example "Zendesk Feirawell") with the OMS resources View order and List Orders. To let agents act, add Change order workflow status (start handling and cancel) and, under Checkout, Orders Full Access (order notes). Then open Application keys, create a key, give it that role and copy the app key and app token.
Install Feirawell from the Zendesk Marketplace and start the 14-day trial ($9 per agent per month after it, card required).
Enter your VTEX account name (mystore for mystore.myvtex.com), the app key and the app token. The key and token are Zendesk secure settings: agents never see them and Zendesk only sends them to mystore.vtexcommercestable.com.br.
Optional: a label, the Zendesk brand ids that should open this account first, and up to two more VTEX accounts.
Choose who may take actions (default: admins) and turn on Start handling and Cancel if you want them. Order notes are on by default.
Language follows each agent's Zendesk language (English, Portuguese, Spanish). Set "Language" to en, pt-BR or es to fix it for everyone.
Open a ticket from a customer with VTEX orders. The sidebar lists them; the setup guide at greatwork.company/apps/feirawell-for-vtex/docs has troubleshooting.
Feirawell creates nothing in your Zendesk account at install. Uninstalling removes it completely; the feirawell_* ticket tags it added stay on past tickets.
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