Ticket History
Displays recent tickets in the ticket sidebar.
Installaties
2,000+
Werkt met
Support
Ontwikkelaar
Zena Hirsch
About this app
Ticket History
Displays a user's recent tickets in the ticket sidebar, along with the status, creation date, and currently assigned user. Clicking on a particular ticket will open up a preview of the requester's original comment, and also allows the user to switch directly to that ticket in the agent interface.
Data Privacy Notice
This app accesses ticket data and user data directly from your Zendesk account via the Zendesk Apps Framework. Data accessed includes:
Ticket subject, status, creation date, type, and description
Ticket satisfaction ratings
Requester and assignee names
This data is used solely to display the ticket history list and ticket previews within the sidebar. No data is collected, transmitted to third parties, or stored outside of your Zendesk instance. All data is loaded on demand and held only in memory for the duration of the session.
Informatie over app
Installatie-instructies
Installation is simple. Simply search for the Ticket History app in the Zendesk Apps Marketplace and click Install.
Laat een beoordeling achter
Deel je ervaring met de rest van de Zendesk-community