TMetric is a user-friendly and free time tracker which has a seamless integration with Zendesk. It gives you an opportunity to track how much time you spent on everything you do in Zendesk. How much time you spent on resolving a ticket, support request or chat. All your Zendesk activity you can see in a user-friendly and build detailed time reports on selected dates.

Additionally, TMetric can help you:

• see your workday Zendesk activity through well-organised timeline;
• create/edit/manage all your tasks and projects with a most convenient way;
• set rates on every support ticket (task, project);
• see, through a report, how much money you earned * working with a current project/support ticket/task;
• set budgets on every project so you could optimise your money spending;
• detailed time and money reports will help you to measure your productivity and money income.