SupWiz

AI-powered email automation for faster resolutions

Managing a busy inbox doesn’t have to be overwhelming. Puzzel Email Agent keeps things organised by automatically categorising, prioritising, and responding to queries. Using Generative AI in a secure way, it answers requests in a human-like way, understanding context and misspellings, all while keeping you in full control of the AI. When more complex support is needed, the Email Agent smoothly passes the query to a human agent, along with a summary and reply suggestions. This means faster resolutions for your customers and a more productive workforce in your contact centre.

Transform your emails with generative AI.

Puzzel AI Email Agent goes beyond basic responses. Using Generative AI, it crafts tailored replies based on preapproved content, like your website, ensuring responses align with your messaging. The AI can adjust the tone—making answers friendlier or more formal as needed. When human support is required, the Email Agent summarises conversations for smooth handovers. Plus, you stay in control, with features like confidence scores to eliminate errors and the ability to override AI when necessary, ensuring accuracy and consistency.

Automate to empower agents and customers alike.

No more messy inboxes and long waiting times. Puzzel Email Agent takes care of routine customer emails—like password resets and account status checks—without the need for human intervention. It automatically tags, categorises, and prioritises queries, keeping your inbox organised. And that’s a win-win, because your customers get quick solutions, and your agents can spend their time on more complex, high-value tasks.

An email channel that keeps getting better.

With advanced AI, Puzzel Email Agent learns from every interaction, constantly improving its responses to provide more accurate and relevant support. It also delivers valuable analytics, giving you a clear picture of how the bot is performing, what your customers are asking, and where improvements can be made. This means you’ll have access to reliable, in-depth insights that help you continuously enhance customer service quality.

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