Improve your team's performance with real-time insights, QA and gamification

Preview image of app
Preview image of app
Preview image of app

Powered by gamification & AI, Kaizo transforms performance management for customer support teams. We empower teams to boost productivity and improve service quality in every aspect of customer support. Kaizo makes understanding team performance easy, allowing you to zero in on areas most important to improving team efficiency, all from within Zendesk.

Kaizo provides a suite of easy to use tools to optimize your performance management, including:

  • Assessment (Individual & Team)
  • Skill development
  • Engagement/Retention

We’ve built a seamless performance management process, connecting all members of your team to their key goals and ensuring the constant achievement of KPIs. Kaizo is fully integrated into Zendesk, providing all the features a customer support manager needs in one easy to use platform.


Performance assessment

Evaluate your team’s progress and boost service quality

  • Agent Scorecard – monitor & analyze individual performance with 50+ real-time metrics
  • Team Scorecard – get real-time dashboards with team metrics, trends and comparisons
  • QA – improve your input quality with customized quality assurance review
  • Coachable opportunities – proactively pinpoint coachable opportunities for future 1:1 agendas

Skill development

Empower your agents to improve their skills and pilot their own development

  • Missions – build missions around actionable advice to improve performance outcomes
  • Weekly goals – empower agents to proactively improve their skills by achieving personal missions
  • Custom game setup – achieve your team’s KPIs by guiding & coaching your agents towards greater performance

Team engagement & retention

Elevate your team's engagement, even while working remotely

  • Agent training center – enable agents to track and develop their own performance
  • Personal avatar – build excitement with personal avatars that level up as agents’ skills develop
  • In-game experience – create a digital workspace that helps teams stay more engaged and have some good old-fashioned fun!


Join customer support heroes

“Before Kaizo, I spent 3-4 hours, going through agents metrics, putting them into spreadsheets and comparing them each day” - Rohit Salian – Team Lead & QA Expert at Truecaller

”We increased our output by 30% in just a few months and since using the in-game points as a benchmark, we have cut our first reply time by 50% and our customers have thanked us for it.” - Dani Healy – Customer Happiness Manager at Credit Repair Cloud

“We’ve scaled our QA process from rating 3-5 tickets each week per agent to reviewing more than 5,000 conversations every month” - Melanie Lange, Head of Customer Communications Operations Excellence at Marley Spoon

“Agent personal goal-setting saves me 3-5 hours a week on metric analysis and planning. Both parties come into 1:1 meetings informed and educated on where to improve” - Ingmar Lodewijk, Quality Officer at NMBRS

Read more reviews below!

For more info please visit our website

App details

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Price (USD)

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