Stay on top of your TikTok engagement

Our app connects to your TikTok accounts and turns video comments into support tickets — so you can manage everything in one place.

Key Features

• Connect multiple TikTok accounts
  
• Automatically detect new video comments and create tickets
  
• Enable agents to reply to TikTok comments in Zendesk

• Like or hide comments right from the ticket sidebar

How It Works

• The app fetches comments every 5-30 minutes, depending on the number of videos and API limits set by TikTok.
  
• The first batch of comments may take up to 15 minutes to appear in Zendesk.
  

TikTok Advertising Support (Starting March 2026)

We now support posts created through TikTok Ads Manager in TikTok for Business.Receive comments from your ad posts as tickets and engage with your new audience using the same features available for your organic posts.

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers messages between TikTok and Zendesk; no other Zendesk data accessed.

• Data stored: TikTok user identifiers (username, name, ID, avatar) and messages.

• Retention: messages 30 days.

• Secure backend processing; access restricted to required integration permissions.

Privacy policy