Instagram Suite for rich messaging

Instagram is a platform that lets your brand stand out. With this Instagramer Suite, your customer support on Instagram will stand out too!

With Instagram Suite, you can:

• Grow Loyalty across your Customers, convert it into Sales, and Profit growth

• Improve client Satisfaction, and create the best Customer Experience on the market

• Save up to 10.000$ annually using Instagram Suite with your current ZD Support (for 20 agents)

Key Zendesk integration features:

• Connect multiple Instagram accounts via the official Instagram API

• Respond to Instagram Posts, Reels Comments and Direct Messages

• Receive and Reply with Text, Images, Video, Files, GIFs, Emoji

• Receive Story Replies and Mentions

• Reply via Zendesk mobile app (iOS and Android)

• Prioritize requests from users with a large followers user base

• (soon) Non-organic (Ads) Post Comments and Shop messages

• (soon) Private replies to Post Comments

Unleash the full helpdesk power - use macros, triggers, SLAs and Explore Reports the same way you used to work with e-mails

For annual payment options, contact us via our help center.

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