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Zendesk Plugin for OpenAI
Bring live Zendesk support workflows into OpenAI to investigate tickets, review customer context, manage queues and knowledge, and take controlled action.
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ZendeskAbout this app
Work with Zendesk from OpenAI
The Zendesk Plugin for OpenAI connects OpenAI to Zendesk Bridge so teams can work with live support data without leaving their OpenAI workflow.
Use the plugin to:
Investigate support tickets, conversations, history, and customer context
Review assigned work, queues, service metrics, and operational activity
Draft customer replies and internal notes for review
Work with Guide articles and knowledge content
Oversee Talk, Chat, and omnichannel operations
Make controlled updates using the permissions of the connected Zendesk user
Available tools depend on the connected user's Zendesk permissions and the actions enabled for the account. The plugin does not grant additional Zendesk access.
Open EAP
Zendesk Bridge is currently available through an Open EAP. Enrol from Zendesk Admin Center > AI > External AI before connecting the plugin. Read the announcement.
Data use
When a user invokes the plugin, relevant Zendesk content is sent to OpenAI to fulfil the request. Your use of OpenAI is governed by your agreement with OpenAI, and your use of Zendesk remains governed by your Zendesk agreement and account permissions.
Informatie over app
Installatie-instructies
- Enrol in the Zendesk Bridge Open EAP from Zendesk Admin Center > AI > External AI.
- Open the Zendesk Plugin in OpenAI.
- Add the plugin and select Connect.
Sign in to Zendesk and approve the requested connection.
Start a conversation in OpenAI and ask which Zendesk actions are available to you.
Available actions reflect the connected user's Zendesk permissions and the action catalog configured for the account.
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