Nieuw
OneClick
Set it once. Click forever. Smart ticket actions to save time.
Werkt met
Support
Ontwikkelaar
Zenclab
About this app
Stop repeating the same ticket updates
OneClick turns your most common ticket actions into sidebar buttons. Agents update status, assignment, tags, and custom fields in one click—instead of opening multiple fields on every ticket.
What you get
- One-click actions — Save a preset once; apply it to any ticket with a single click
- Flexible setup — Build buttons in the nav bar app, or share one list account-wide for every agent
- Requester context — See the requester's related tickets in the sidebar when available
- Admin control — Choose who can manage buttons and optionally deploy a shared list via app settings
How it works
- Create action buttons in the OneClick nav bar app (label, status, group, assignee, and optional custom fields).
- Open a ticket and click a button in the OneClick sidebar—the ticket updates right away.
- Optional: administrators save a shared button list under Admin → Apps → OneClick → Settings so all agents see the same buttons.
Custom fields: Fully supported. When adding a button, click Add field to search ticket fields by name, or enter the numeric field ID from Admin → Tickets → Fields. For dropdown or multi-select fields, use the field's tag value—not the display label.
The app ships with no pre-loaded buttons. You define the actions that fit your workflow.
Privacy & data
OneClick reads ticket data needed to run your actions (status, tags, assignee, group, custom fields) and the requester's ticket history for the sidebar list. Updates use the Zendesk API with the signed-in agent's session. Button lists are stored in Zendesk app settings (when configured) and/or the agent's browser. Core features do not require a separate ZENCLAB server.
Optional links in the nav bar app may open Stripe (billing) or zenclab.com in a new tab only when you choose them.
Questions? contact@zenclab.com
Informatie over app
Installatie-instructies
Quick start
- Click Install—no required setup.
- In Zendesk Support, open OneClick from the top nav bar.
- Click Add Button, enter a label, choose a ticket status, and optionally set group, assignee, and custom fields.
- Open any ticket and click a button in the OneClick sidebar to apply it.
The app starts with no pre-loaded buttons. Create the actions your team needs.
Custom fields (optional)
When editing a button, click Add field to search ticket fields by name, or paste a numeric field ID from Admin → Tickets → Fields. For dropdown or multi-select fields, use the field's tag value—not the display label.
Optional settings (admins)
Under Admin → Apps → OneClick → Settings, you can optionally:
- Account-wide ticket action buttons (JSON) — Share the same button list with every agent. Leave empty so each agent or browser keeps its own list.
- Agents allowed to use the navbar button manager — Limit who can open the nav bar editor. Leave empty to restrict the manager to administrators only.
You can also manage both options in the nav bar app under Settings.
Need help? contact@zenclab.com
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