Diverse solutions offering

Illation partners with leading global analyst-rated technology providers to offer a range of carefully curated, versatile and customisable solutions, with a specialised focus on enterprise multimedia contact centres and enterprise IP telephony.

Our broad product suite caters to all types of communications and enables the dynamic management of multimedia interactions, while also enhancing workforce mobility, and improving security and compliance.

Our contact centre application suites and enterprise IP telephony solutions are scalable and fully customisable to effectively cater to a company’s unique business requirements. Our all-software solutions easily integrate to provide true omni-channel communications across voice, SMS, social media, emails, Skype, web chats or other generic objects.

Illation’s ability to effectively integrate these renowned solutions into existing business processes, systems and end-user devices enables us to unlock value for clients by enhancing organisational efficiency and productivity, simplifying administration, and reducing costs across disparate multi-point systems.

We combine our world-class technology with an uncompromising commitment to customer relationship management, expert engineering capabilities, and dedicated technical and support teams to deliver compelling service that gives clients a competitive market advantage.

Our team

Our expert team collectively boasts over 100 years of experience in contact centre design, deployment and support. Our product, pre-sales, and engineering teams have a deep product understanding, technical certifications, architectural knowledge and industry expertise that spans vertical sectors and business of all sizes. We take pride in our ability to fuse innovation and experience to meet our customers’ unique requirements.

Our scalable, standards-based architecture for technologies like SIP, and our ability to integrate our solutions with other business systems, makes our deployments significantly quicker and easier, and ensures that customers benefit from the freedom that true integration provides.

Market segment

Illation offers expert advice, regardless of the size of your contact centre. We have implemented ICT solutions across the business spectrum, from SMEs with five seats to massive corporates with thousands of seats.

We also cater to all vertical markets, including finance, insurance, manufacturing, BPO services providers, hosting providers, courier companies and online retailers.

Our aim is to deliver the best ROI by assisting customers to fully leverage the latent product potential in their existing ICT environment.

B-BBEE Status

Illation is currently a level two BEE Contributor