Need to refund your customer and you're waiting on the finance team? Then this app is for you

★ Core Features¹

Refund request let’s agents make a refund request on behalf of a customer. Ask a refund thru bank transfer, when you’re no longer able to do a refund via your PSP (Adyen, Paypal, Creditcard or other).

Approve/Reject and Export process gives your finance team the control to go in there and see the refund requests that agents make. When finance approves or rejects, the agent is instantly notified and the ticket is updated for auditing purposes.

Anti-fraud and max refund limit warnings help you prevent fraud and duplicate requests by the same customer with the same bank account.

★ Other Features

Export templates let you configure any export file needed. A SEPA XML (ISO 20022 XML - PAIN - EU bank format for IBAN bank transfers) is included. Other formats are possible too, simply reach out to our team.

Multiple bank accounts provides flexiblity to use multiple bank accounts, designed for when you have a separate bank account for brands, market or currency.

Multi currency support is there when your bank supports multiple currencies in a single payout

Built by Sparkly. 7 day free trial included. Free for sandbox accounts.
Sparkly, Amsterdam, the Netherlands.

¹ Zendesk Sunshine (Custom Objects) required