Are you the kind of teamleader that likes to help your team? Then this app is for you!

★ Core Features

Agent Assist let’s you create selectable field for agents, to compose better messages. Agents automatically get the correct information at their finger tips. With Agent Assist your agents get guided inputs for single line, multiline, number, dropdown, multiselect, single select and even datepickers.

Macro Warnings prevent information overload to your customers. And notify your agent when the same Macro has already been used on this customer in a selected timeframe.

Ticket Assessment helps you to learn about your Expensive Tickets. With Ticket Assessment you find the tickets that require the most 'handwritten' effort by your agents.

Macro Usage¹ is for the teamleaders who want to know how Macro are used by agents. With Macro Improvement Score© it's easy to see which Macros need the most attention.

Personal Macros¹ let you see your agents Personal Macros and clone them to Shared Macros. A Personal Macro Policy can be configured in the settings to warn your agents to not use Personal Macros.

★ Other Features

Filterable Views² adds the ability to filter results on selected features like Macro overview, Ticket Assessment and Macro Usage.

Quick Filters¹² gives you the option to save the selected filters for easy access the next time.

Agent Assist Toggle³ allow your agent to toggle the Agent Assistant to search for additional info in the ticket.

★ Usecases

E-commerce — Better Macros for logistics (return, lost parcels, market specific). Translation management per Market.

IT Support & Services — Learn how agents are using Macros. Provide better (complete) messages to customers.

Delivery — Share market specific contents, without maintaining 100s of Macros.

Finance — Send correct payment details with dates per brand, payment method, currency and more.

Built by Sparkly. 7 day free trial included. Free for sandbox accounts.
Sparkly, Amsterdam, the Netherlands.

¹ Custom Objects required
² Depends on selected Plan
³ Rich-text editor required