Global technology companies use incident.io to empower teams to run incidents end-to-end. Rapidly fix and learn from incidents, so you can build more resilient products.
This integration connects to incident.io and gives your agents a view of recent incidents from within Zendesk. Zendesk tickets can be attached to incidents to help you keep track of impacted customers and collate feedback.
Once a ticket has been attached to an incident, incident.io will keep the two things in sync. Any updates to your incident will be added as internal notes to Zendesk, and any comments on the Zendesk ticket will appear right in the incident channel - helping you keep your organisation in sync when things go wrong.