Maestro QA makes QA software for modern support teams.
Screen Capture gives full visibility into how tickets are handled, enabling managers to address previously unseen issues that impact customers. It’s part of the full Maestro QA platform, which takes Quality Assurance (QA) to the next level with grading automations, a full reporting suite, and more.
Understand how agents utilize Zendesk, internal resources, and other systems
Identify and address key issues impacting agent performance, such as incomplete knowledge base articles or inefficient processes
Provide highly targeted coaching and training sessions with your team
Improve support team performance across metrics like CSAT, AHT, and more
Classpass coached a struggling agent with Screen Capture and saw a 14.5% increase in QA score.
Tails used Screen Capture to identify agent behaviors leading to missed SLAs, and then solved them – agents are now hitting productivity targets.
Stitch Fix uncovered efficiency drivers through Screen Capture that resulted in updated hotkey practices.
Want to learn more? View our customer case studies.
We’re here to help! You can email us directly at email@example.com or visit www.maestroqa.com to chat with us and learn more on how we can help meet your quality assurance (QA) / quality management (QM) needs by evaluating quality of the agent support service, filling those gaps through agent coaching sessions guided by in-depth root cause analysis performance insights.
Other info: Request a demo of the full Maestro QA experience.