What we do Accurate, fully automated forecasts A great staffing plan starts with an accurate forecast. Get it right, and your team will feel empowered to deliver great customer experiences. Get it wrong, and they'll feel perpetually behind and overworked. Our fully automated forecasts achieve within 10% accuracy of weekly volumes out of the box.
Build the right schedule in minutes We quickly guide you from a staffing recommendation to an actual schedule. Keep your team organized with simple but powerful scheduling workflows, honed by observing 100+ support teams. Agents can access their schedules from Assembled directly or via Google Calendar or Slack through our integrations.
Take action using real-time data Our real-time dashboard track how activity compares to your original plan (“schedule adherence”). In addition, our agent performance report gives you a historical view of agent productivity including adherence, comformance and productivity.
How we're different Built for scale, in a cloud-first package We’ve invested heavily in a Zendesk integration that scales seamlessly with you across new channels, specializations and teams. Our APIs make it easy for users to push data into and out of Assembled.
Agent empowerment & autonomy We prioritize agents as first class citizens, alongside leads and analysts. We empower them with the data they need to make smart staffing decisions. Agents can access schedules from Slack and Google Calendar.
Powerful forecasts and scheduling automations We generate forecasts across channels/specializations, generally achieving 10% accuracy within weekly support volume. We have powerful algorithms for automating the schedule building process.
For a demo visit: https://www.assembled.com/contact. We offer a free 2-week trial, during which we will work with you to ensure a speedy setup and seamless team rollout.