Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers. It only takes minutes.

Simplesat offers:

Fun and visually engaging surveys
More versatile delivery options
Multi-question surveys with conditional logic
Automated sharing of 5-star reviews
Rating and ticket info synced both ways

Add CSAT, CES, 5-Star, or NPS surveys to solved ticket emails

Embed one-click surveys directly into solved ticket Zendesk email notifications. The copy/paste process takes less than 5 minutes!

Works with Zendesk's event-based triggers or time-based automations. Inserting your survey in existing notifications means no extra emails for your clients.

Email Notification

Enhance Zendesk with Simplesat's deep integrations

Take your Zendesk experience to the next level by installing the Simplesat Zendesk App. With the app, you can seamlessly integrate Simplesat into Zendesk's interface, making feedback management even more transparent and convenient.

Key features of the Simplesat Zendesk App:

Easy accessibility: Simplesat is readily available from your Zendesk interface, ensuring effortless access from any Zendesk page.
Comprehensive user feedback: The app adds a right sidebar panel within Zendesk, providing access to user-specific feedback, including ratings and comments. In tickets, you can view related feedback specific to that ticket, while in the user view, you can see all feedback from that user. To learn more about the Simplesat Zendesk App and its installation, refer to the installation instructions and further details at the top of this page.

Sync Zendesk ticket details with feedback

Gain further context about feedback by retrieving ticket info through the Zendesk API. You can sync requesters, companies, agents, groups, and any custom ticket fields. Retrieve information immediately without having to switch systems.

Sync Ticket Details

Add private comments and tags to tickets

Sync ratings with Zendesk ticket private comments and tags to increase visibility and transparency.

Displaying ratings and comments directly in tickets makes it easy for agents to see feedback without switching tools.

Private Notes and Tags

Add satisfaction ratings back to Zendesk

Take advantage of Zendesk's core satisfaction ratings by syncing feedback scores back to tickets.

Add Ratings Back to Zendesk

Detailed ticket reporting

Effortlessly create reports for a client or a group of agents. View survey scores, stats, trends, and leaderboards – or any other information you're looking to present or explore. Filter by company, customer, agent, or any synced Zendesk attributes. Drill down to see details for any specific stat or time period.

Detailed Reporting

Simplesat for Support

Informatie over app

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