Zoom Phone
Make and receive Zoom Phone calls inside Zendesk
Installaties
200+
Werkt met
Support
Ontwikkelaar
Zoom Video Communications, Inc.
About this app
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Zoom helps organizations connect, collaborate, and deliver better customer experiences through its AI-first work platform for human connection.
Zoom Phone for Zendesk helps teams streamline support workflows by bringing Zoom Phone calling capabilities into Zendesk. Agents can click to call phone numbers in Zendesk, manually dial from the embedded softphone, and automatically log call activity to Zendesk.
Key capabilities include click-to-call, manual dialing, automatic call logging, access to voicemails and recordings within call logs, access to call history, SMS support, Zoom call quality and security, and access to additional Zoom Client features.
Data Disclosure:
This integration accesses, uses, and stores Zendesk and Zoom data as needed to enable calling, SMS, and call logging workflows, including user/account identifiers, customer/contact information, phone numbers, ticket information, call metadata, SMS metadata/content where applicable, voicemail and recording references where enabled, and call history. This data is used to place and receive calls, associate activity with Zendesk records, and log interaction details in Zendesk. For more information, see the zoom privacy policy
Informatie over app
Installatie-instructies
Installation and setup resources
This integration requires a two part installation:
Install the integration from this listing by clicking ‘Install’ at the top of this page.
- Then, select this listing on the Zoom marketplace and install the integration from that
You can review the installation process here
If you are a user you can review using Zoom Phone for Zendesk here
Important Note: Please ensure that your Zoom Admin has enabled this setting for you to use Zoom Phone Calling from Zendesk. While on a call, you will see the dialog box Allow Zoom Phone for Zendesk to manage call control actions on your behalf, asking you to make the selection of “Always”, “Now”, “Never” to manage your call control: You can change your selections at any time.
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