SwiftCX Agent Assist

Built by support leaders. For support leaders.

SwiftCX Agent Assist lives in the Zendesk agent workspace as a sidebar app. It reads the full ticket thread and leverages your knowledge base to deliver the right assistance—instantly.

Draft Once. Send Confidently.

• Generate accurate, on-brand replies using ticket context + KB articles + playbooks
  
• Deliver consistent, high-quality responses across every agent
  
• Agents review, edit, and send — your team stays in control
  

40 Messages. 4 Seconds.

• Instantly summarize any ticket into: issue, steps taken, current status
  
• Create wrap-up notes in seconds
  
• Configure for handoffs, escalations, or QA reviews — no copy-pasting
  

Your Best Agent. For Every Agent.

• Surface clear next steps from your KB and playbooks automatically
  
• Give new agents instant access to institutional knowledge
  
• Provide experienced agents with a reliable second opinion
  

Your KB, Actually Used.

• Unified search across articles and playbooks in one query
  
• Use @mentions to reference content — AI retrieves the right docs instantly
  
• No tab-switching, no digging
  

Data Privacy & Security

SwiftCX takes security and privacy seriously.

• SOC 2 Type II Certified — Independently audited for security and reliability
  
• HIPAA Compliant — Safeguards for protected health information
  
• Encryption — Data encrypted in transit (TLS/HTTPS) and at rest
  
• No Data Sharing — Never used to train models or shared externally
  
• Data Minimization — Only accesses active ticket context; no unnecessary storage
  

Read our Privacy Policy

About SwiftCX

SwiftCX is a customer experience platform built for modern support teams. We believe support software should be created by people who understand the realities of running support.

Learn more at swiftcx.com