Screen Recording & Live Video Calls by Screendesk

Screen recordings & live screen sharing for faster ticket resolution.

Preview image of app

Screendesk is the all-in-one video solution trusted by customer facing teams at startups and enterprises worldwide.


  • Request screen recordings from your customers: instead of making users explain an issue via text or live call, give them the option to record their screens.

  • Send how-to videos to your customers: make it easy for customers to understand a product or concept using video to share information and demonstrate next steps.

  • Collect browser metadata & Console logs: recordings also come with console logs and additional metadata such as operating system, hardware, and browser details.

  • Automatically receive the recorded videos: recorded videos will be added as new reply in your tickets.

  • No download or installs: works on any desktop browser. Your customers simply click on the link and start recording.

  • Search and reply with existing videos in your helpdesk.

  • AI Video summaries: transcribe and summarize screen recordings with AI to help your team triage issues faster.


  • Real-time screen sharing with with your customers: support agents can use screen sharing on video calls to walk customers through solutions.

  • Record your video calls: train new support agents by sharing recordings of your video calls.

  • No downloads required: Jump on a video call with your customers without requiring them or your agents to download anything.


  • Collect screen recordings directly from your submit request page.

  • Embed videos in your help center: Say goodbye to long, boring help articles. Embed videos in your help center to make it easier for customers to help themselves.

  • Call-to-action buttons: Add links to help articles and other resources from within your video.

Visit our Help Desk or contact for support.

Informatie over app

Werkt met
totaal aantal installaties
Prijs (USD)
Free to install
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