Use Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification. Use Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations. A webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s.

Key Features

• Configure notification messages based on Triggers or Automations. Single time notifications are also possible.
• Notifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification. Configure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations.

Use Case

• Bring an important ticket under the attention of a specific agent.
• Inform your agents of an important event in your third-party application.
• Automatically pop open tickets that meet specific criteria, such as tickets with an expired due date.
• Open a specific ticket, user or organization based on an event in a third-party application or phone call.

The first week is on us! After installing, your free 7-day trial will start, so you can try out this application without any worries.

—- Are you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. Get in touch with us.