Enhance customer support experience through WhatsApp, SMS & Missed Calls using your existing android phone and number as Zendesk Channel
Picky Assist Robotic Process Automation (RPA) & Artificial Intelligence (AI) technologies allows you to connect your existing Android Phone & Support Number as a Channel to Zendesk Support to provide single unified number for WhatsApp, SMS & Call Support.
You need to install our bridge app in your android phone and once your phone is connected you can convert all incoming whatsapp, sms & call into tickets and reply the tickets right from the Zendesk Support.
All other features of Zendesk Support as per your plan will work intact. You can auto-assign tickets to agents, run macros, create triggers and all features just like how you use Zendesk Support.
Offline Support : Our Unique feature allows users who don’t have internet and smartphones to reach your support desk through SMS & Missed Call.
AI Answer Bot : Don't overload agents with tickets which are in repetitive nature, lets artificial intelligence powered answer bot handles frequently asked questions 24 x 7 without any agents. Convert the conversation into tickets only if bot unable to answer a question or user prefer to get answers from a human.
Easy Integration : One-click installation with Zendesk Support as Channel using Picky Assist Channel App for Zendesk
No Approvals : No approvals from WhatsApp, Get started with the Zendesk in 5 Minutes
Use WhatsApp Web : Almost all automation platforms don't allow to use WhatsApp Web parallelly, but with Picky Assist, you can use the WhatsApp Web always.