PAQATO

Never waste time in customer service again

PAQATO is one of the leading systems for post-purchase communication and shipping analysis. Among other things, the software detects disruptions in the shipping process before end customers notice them and notifies dealers and end customers automatically and proactively. With PAQATO you create more transparency in your shipping process and significantly increase the satisfaction of your customers. Over 15 million customers have already been made happy and satisfied.

The solution is ideal for companies with parcel shipping. PAQATO analyzes and tracks parcels on their way and automatically creates tickets in Zendesk. This way you will always be informed about the most relevant events and especially disruptions on the shipping route. Should cases such as address errors or damaged parcels occur in the future, you will receive immediate notification and transparency so that you can react proactively, before your customers become aware of any problems.

No more wasting time searching for order numbers or tracking shipments on the parcel service's website.

• Direct notification in the event of shipping disruptions
• Increase in employee productivity and customer satisfaction
• Workload and cost reduction

The PAQATO Zendesk app offers perfect assistance for incoming service requests: When viewing a ticket, the app will display the current shipping status for a customer's order. All relevant customer information and events, as well as previous orders and the corresponding shipment tracking are also displayed in one overview. The app enables you to process service requests without extensive research and with just a few clicks.