Who is the ADManager Plus app for?

It is for the IT help desk technicians, and enables them to create and Active Directory user accounts from within Zendesk.

How will this app benefit Zendesk users?

Using this app, IT service desk technicians can create accounts for users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and G Suite, simultaneously. They can also reset passwords, enable or disable, unlock and delete user accounts, right from the menu in Zendesk.

Key Features

Using the ADManager Plus app, Zendesk technicians can perform the following actions, right from within their help desk tool’s console:

- One-click employee onboarding and offboarding

Active Directory user account creation, along with Office 365, Exchange Server, Skype for Business, and G Suite accounts. Active Directory user account deletion.

- Simplified user account management

Reset password Unlock user account Enable or disable user account

Release Notes

Version 2.1

• Bug fixes

Version 2.0

• Option to customize the user creation form.

• Security enhancements.

• Task status will now be displayed as comments in tickets.

Version 1.4

• Bug fixes

Version 1.3

• Bug fixes

Version 1.2

• Option to fine-tune Zendesk users while associating.

Version 1.1

• A brand new user interface for server configuration.

• Adds user association option which enables you to map Zendesk user to ADManager Plus HDT and restrict the HDTs to do only delegated actions.

Version 1.0

• User account creation in AD, Office 365, Exchange Server, Skype for Business, and G Suite.

• AD user password reset

• Enable or disable user account

• User account unlock

• User account deletion