OpsDash

OpsDash by Blue Glass Solutions is a standalone web integration for Zendesk Support administrators and operations teams. Connect your Zendesk account using OAuth and review your support operations in OpsDash. This listing does not install a sidebar or navigation app inside Zendesk Support.

Operational insights

• Review ticket volumes, status, priority, channels, and team workload.

• Explore agent performance and support-quality trends.

• Assess macros, triggers, automations, and knowledge-base coverage.

• Use Pro analytics and AI-assisted recommendations to identify operational improvements.

OpsDash reads Zendesk data through the API. It is an analytics integration, not a ticket migration or attachment backup service. AI-generated recommendations should be reviewed by a person before being acted on.

Customer data and privacy

Depending on the features used and the permissions granted, OpsDash processes ticket subjects and descriptions, selected ticket comments, user and agent information, operational metrics, knowledge-base content, and workflow configuration. Ticket text and user records may contain personal information. This information is used to provide the dashboards, reports, and analysis requested by your organization.

OpsDash uses Zendesk OAuth with read scope; you authorize access directly on Zendesk and never provide your Zendesk sign-in credentials to OpsDash. The application uses authenticated sessions, account-scoped data access, role checks, and encryption of stored OAuth tokens to restrict unauthorized access. Account and application records are stored to operate the service; this is not a cache-only integration.

The application and database are hosted on Replit. When AI features are used, relevant ticket text, user or agent information, and metrics may be sent to OpenAI through the configured AI service to generate analysis. Stripe processes external subscription billing. Do not submit sensitive information to AI analysis unless your organization permits that processing. OpsDash does not sell customer personal information or use it for advertising.

You can disconnect Zendesk in OpsDash Settings and contact privacy@blueglasssolutions.com for privacy, access, or deletion requests. Some records may need to be retained for legal, security, billing, or compliance obligations; disconnecting does not constitute a promise of immediate deletion of all records.

Read our Privacy Policy and Terms of Service. Access is subject to our Sanctions and Export Compliance Policy.

Pricing and third-party fees

OpsDash offers Free and Pro plans. Pro is an optional paid subscription billed outside Zendesk through Stripe. See the public pricing page for plan details. Zendesk subscriptions are separate.

Support

Email support@blueglass-solutions.com for setup or product support.